Membership FAQ

Please refer to our service area page. If you are located in our BLS district, you are eligible to sign up for a Lancaster EMS membership.

Membership runs from the date you sign up through December 31st of the year you selected to sign up for. All memberships end at the end of the year selected when you signed up, regardless of when you joined.

We do not request proof of membership at the time of transport. Since our members names are kept on file in our billing department, we do not mail out proof of memberships. If proof of membership is desired, we recommend maintaining a copy of the cancelled check or the bank/credit card statement showing the membership donation.

Even if you are a member we will still bill all your available insurances. Informational invoices will be sent to you to keep you informed as to the billing process of your claim.

Your membership will cover co-insurances and co-payments on emergency trips. Deductibles and unauthorized discounts remain the patient’s responsibility.

We have to process all claims uniformly, and for legal purposes we cannot offer “free” transports. However we will work with you on any out of pocket expenses you may have.

If you live alone and are under the age of 60 you are an Individual. Two or more persons who live at the same residential address will be Family. If you are over the age of 60 and live alone you are a Senior Individual. A couple over the age of 60 is Senior Couple.

No, membership covers only those residents that live at the address on record.

If a neighboring ambulance came into our territory and you are transported we will honor our membership guidelines. Once the transporting ambulance has been paid by your insurance, forward us a copy of the bill showing the balance owed and the explanation of benefits. Adjustments will be made to your bill.

When 911 is called, the dispatchers will send the nearest available unit to serve the level of care needed. There are times when we may not have any units available or near enough to get to your emergency in a timely manner. It is these times that our neighboring units may be called upon to assist.

There may be times when a BLS (Basic Life Support, staffed by EMTs) may be closer and able to start treatment quicker, followed by an ALS (Advance Life Support, staffed by paramedics). Again, the 911 dispatchers will send the level of care that is needed based on information they receive. There may be other times where a patient is assessed by an EMT on-scene, but it is deemed medically necessary for more advanced care to be rendered by a paramedic.

You can call our office and a membership packet will be mailed to you, or you can complete the process online using the form above.