Why Should You Join Lancaster EMS?
Lancaster EMS responded to over 37,000 requests for services last year in Lancaster County. On average, our highly-trained, caring professionals respond to over 100 requests for services each day. Our gold standard care is provided and supported by a remarkable team of over 175 members. Our highly-trained EMTs and Paramedics continually meet the needs of our residents that we proudly serve 24 hours each day. We remain very committed to providing you with the very best equipment, technology and professionals should you have a medical emergency. Our efforts and readiness come at a high financial price. We receive no direct tax dollars. We rely on those that we serve for support.
What are the benefits of joining?
First and foremost, you are helping your local ambulance service provide quality emergency services. Secondly you are eliminating your out-of-pocket expense under certain circumstances. The cost of ambulance services could cost over $900. If you join Lancaster EMS as a 'member' we will waive unpaid balances (excluding deductibles) for an emergency service after your insurance company processes your bill. Additionally, as a member, you will receive discounts if you do not have insurance, or if your insurance does not pay your emergency charges. Lastly, as a member, we offer discounts on Non emergency transports.
Remember, the cost of membership and or your donation is tax-deductable.
Frequently Asked Questions
How do I know if I am in your territory? Please refer to our service area page. If you are located in our BLS district, you are eligible to sign up for a Lancaster EMS membership.
When does membership start and end? Membership runs from January 1st of the current year, or once we receive your payment, through December 31st of the current year. All memberships end at the end of the current year, regardless of when you joined. For example, whether you signed up for a membership on January 1st 2018, May 15th 2018, or December 29th 2018, your membership will expire on December 31th, 2018.
Do I have to let the ambulance crews know or show them my ID card at time of transport? We do not request proof of membership at the time of transport. Since our members names are kept on file in our billing department, we do not mail out proof of memberships. If proof of membership is desired, we recommend maintaining a copy of the cancelled check or the bank/credit card statement showing the membership donation.
I am a member.. why did I get an invoice? Even if you are a member we will still bill all your available insurances. Informational invoices will be sent to you to keep you informed as to the billing process of your claim.
What does my membership cover? Your membership will cover co-insurances, co-payments and amounts not allowed by your insurance on your emergency trips. Deductibles remain the patient's responsibility. Non-covered services are subject to a discount. Non-emergency trips will receive a discount.
Why do I still have to pay a portion of my bill? We have to process all claims uniformly, and for legal purposes we cannot offer "free" transports. However we will work with you on any out of pocket expenses you may have.
How much does membership cost? We have four categories of membership. Individual which is $60.00 a year, Family is $80.00 a year, Senior Individual is $35.00 a year and Senior Couple is $55.00 a year.
What category do I fall under? If you live alone and are under the age of 60 you are an Individual. Two or more persons who live at the same residential address will be Family. If you are over the age of 60 and live alone you are a Senior Individual. A couple over the age of 60 is Senior Couple.
Does membership cover visiting guests? No, membership covers only those residents that live at the address on record.
What if another ambulance company transports me? If a neighboring ambulance came into our territory and you are transported we will honor our membership guidelines. Once the transporting ambulance has been paid by your insurance, forward us a copy of the bill showing the balance owed and the explanation of benefits. Adjustments will be made to your bill and payment will be made to the transporting ambulance on your behalf.
Why did another ambulance transport me? When 911 is called, the dispatchers will send the nearest available unit to serve the level of care needed. There are times when we may not have any units available or near enough to get to your emergency in a timely manner. It is these times that our neighboring units may be called upon to assist.
There were two ambulances that responded. Why? There may be times when a BLS (Basic Life Support, staffed by EMTs) may be closer and able to start treatment quicker, followed by an ALS (Advance Life Support, staffed by paramedics). Again, the 911 dispatchers will send the level of care that is needed based on information they receive. There may be other times where a patient is assessed by an EMT on-scene, but it is deemed medically necessary for more advanced care to be rendered by a paramedic.
How do I join? You can call our office and a membership packet will be mailed to you, or you can complete the process online.
If you have any questions, please call our business office at (717) 872-4688, Option 7 during the hours of 8:00 a.m. to 4:30 p.m. or e-mail us at: email@example.com